Raleigh Frequently Asked Questions
How do I set up electric, phone, cable, internet, etc?
For Electric Service --- Progess Energy 919-508-5400
For Gas Service --- PSNC 877-776-2427
For Water Service --- City Water 919-890-3245
For Phone Service --- AT&T 888-757-6500
For Cable & Internet --- Time Warner (Cheryl) 919-866-9308
Something is broken in my apartment. How do I submit a maintenance request?
Please call our office at 919-851-8309 Monday through Friday, 8am to 5pm. If you choose to leave an after hours voice-mail, please be sure to leave it in the maintenance requests box and not the general voice mail. In case of fire, flood, or other major emergency, please call 911.
I want to have a pet in my apartment. Is that okay?
Sure! You must pay a one-time $75 pet fee and your rent will increase by $10 per month. You may have up to 2 pets in your apartment with a weight restriction of 75 pounds per animal. We do, however, reserve the right to revoke this privilege at any time for harm caused to our staff or your neighbors due to bites, pests or damages to the apartment, so be considerate! Use proper sanitary measures and always cage your animals if you have requested maintenance to come to your apartment.
I had a shipment sent to me and I tracked it online and it says delivered but I never got it. Do you know where it is?
No. We do not accept or sign for packages at the Raleigh Office. Check to see if the delivery person left a note on your door and follow the instructions to find your package. If there is not a note, check the tracking number for your package online with your carrier or contact them directly.
I have a car. Do I need a permit for parking?
Yes, you do! All residents must have a Trinity Properties parking sticker. You can pick this up for free anytime during office hours (Monday through Friday, 8am to 5pm). Place it on the driver's side corner of the inside of your front windshield. You MUST return any parking permit issued to you at the time of move-out. If you do not return the permit, you will be charged a $50 replacement fee.