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submit a maintenance request
​IN DURHAM

    Maintenance Request Form

    Please include your building address and apartment number.
    Provide a detailed explanation of your maintenance issue.
    Max file size: 20MB
    Please upload a picture of your maintenance issue.
    If you have pets, please crate them or leave in bedroom prior to our arrival.
    Please make all roommates aware that you have submitted a maintenance request. We want them to know our technician will be stopping by.
Submit





Instructions
​

Simply provide your name, address,  and maintenance request.  Please be as specific as possible when describing the request.  

Our office staff and maintenance team will respond to your concerns in the order they are received during normal business hours.  

​We do monitor requests after hours and do our best to respond to emergencies as quickly as possible.  If the after hours emergency includes fire or water flooding, please also call 911 for assistance.

We have created a document with simple tips to help upkeep your apartment, do simple repairs, and help reduce energy costs that you can find here.
 
​Common Maintenance issues and solutions:

Water leak: If a faucet or toilet is leaking, turn it off at the source
  • Sink- Knob underneath
  • Toilet- Knob behind base
Loss of power: If it is a few outlets, check the breaker/fuse box, if it is the entire apartment, call Duke Energy (800) 777-9898
  • Breakers- Be sure to turn the flipped breaker OFF completely before putting it back in the ON position
  • Fuses- If you feel comfortable changing a fuse, take the old fuse to a hardware store and buy a replacement, then install it
Air Conditioning not cooling
  • ​Be sure that the FAN setting is always in AUTO, if it is and it is still not cooling properly, please report it to the office.
  • Air filters should be changed every 3 months, changing the filter can help your AC function more efficiently. If you need assistance with this, please let us know.
  • HOME
    • About Us
    • History
  • APPLY NOW
    • Apply in Raleigh >
      • Online Application
      • Lease Alteration Application
      • Sample Lease
    • Apply in Durham >
      • Online Application
      • Sample Lease
  • Duke (Durham, NC)
    • East Campus >
      • Georgetown
      • Governor
      • Murchison
    • West Campus >
      • Campus Walk
      • Poplar West
    • Unique Properties
  • NC State (Raleigh, NC)
    • Gorman Crossings
    • Kensington Park
    • Crest Townhomes
  • Current Residents
    • NC STATE (Raleigh) >
      • Maintenance Request
      • Pay Rent
      • Resident Resources
    • DUKE (Durham) >
      • Maintenance Request
      • Pay Rent
      • Resident Resources
    • Events
  • Contact Us
    • Raleigh (NC State)
    • Durham (Duke)